Refund policy

Returns and refunds

We accept change-of-mind return requests made within 30 days of receiving your order.

To be eligible, items must be unworn, unused, unwashed, with tags attached and in their original packaging. For hygiene reasons, underwear that has been worn, tried on against the skin, washed, or removed from sealed hygiene packaging cannot be returned for change of mind.

To request a return, email haydentarawa@oiownit.com with your order number and reason for return. If your return is accepted, we will provide return instructions. Items sent without prior approval may not be accepted.

Customers are responsible for change-of-mind return shipping costs unless we agree otherwise. Original shipping charges are not refundable for change-of-mind returns.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is defective, damaged or incorrect. We will assess the issue and provide an appropriate remedy.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits any rights or remedies available under the Australian Consumer Law. Conditions applying to change-of-mind returns do not restrict your rights when a product is faulty, unsafe, not as described, or otherwise fails to meet a consumer guarantee.

Exchanges

To request a size exchange, contact us at haydentarawa@oiownit.com. Exchanges are subject to availability and the hygiene conditions above. The quickest option may be to return an eligible item and place a new order.

Refunds

We will notify you after receiving and inspecting an approved return. If a refund is approved, it will be issued to the original payment method. Your bank or payment provider may take additional time to process it.